Legal Information
Last updated: 26 July 2026
These Terms and Conditions govern your access to and use of the Total Lifestyle BD website and your purchase of products from us. By visiting the website, creating an account, placing an order, or using any of our services, you agree to these Terms and Conditions.
Total Lifestyle BD is an online lifestyle and fashion store offering products such as clothing, footwear, watches, wallets, sunglasses, and related accessories. Throughout these Terms, “Total Lifestyle BD,” “we,” “us,” and “our” refer to the business operating this website. “Customer,” “you,” and “your” refer to any visitor, account holder, or purchaser using the website.
By using this website, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase agreement. Where a customer is under the age required to enter into a binding contract, the order should be placed with the involvement and permission of a parent or legal guardian.
If you do not agree with these Terms and Conditions, you should not place an order or continue using services that require your acceptance of these Terms.
We try to present product names, descriptions, photographs, available sizes, colours, materials, specifications, prices, and stock information as accurately as reasonably possible. However, the appearance of a colour may vary slightly because of screen settings, lighting, photography, or device differences.
Minor differences in colour, texture, stitching, packaging, measurements, or finishing that do not materially affect the normal use of a product will not automatically be considered a defect. Customers should review the product description, size information, and available images before confirming an order.
Product availability may change without prior notice. Adding a product to the cart does not reserve it or guarantee that it will remain in stock.
All prices shown on the website are in Bangladeshi Taka (৳), unless stated otherwise. Delivery charges, where applicable, are added separately to the order total.
We may change product prices, discounts, campaigns, promotional offers, or coupon conditions at any time. A price change will not normally affect an order that we have already confirmed, except where the displayed price resulted from an obvious technical or typographical error.
Promotional offers may have separate eligibility rules, expiry dates, usage limits, or product restrictions. Unless expressly stated, multiple promotions or discount codes cannot be combined.
When placing an order, you must provide complete and accurate information, including your name, phone number, delivery address, selected product, size, colour, and quantity. You are responsible for checking this information before submitting the order.
An order submission is a request to purchase and does not by itself guarantee acceptance. We may confirm an order by phone, SMS, WhatsApp, email, or another available communication method. We reserve the right to decline or cancel an order where:
Total Lifestyle BD currently accepts Cash on Delivery. The customer must pay the payable order amount and applicable delivery charge when receiving the parcel.
If mobile banking or another online payment option is introduced later, the specific payment instructions displayed at checkout or provided through an official Total Lifestyle BD channel will apply. Customers should never send money to an unverified personal number or account claiming to represent us.
Orders are delivered through Steadfast or another delivery service selected by Total Lifestyle BD when operationally necessary. Our standard delivery charges are:
Estimated delivery times follow the delivery partner’s normal service timeline and may vary depending on the destination, public holidays, weather, transportation disruption, high order volume, incorrect address details, unsuccessful delivery attempts, or other circumstances beyond our reasonable control.
The customer must provide a reachable phone number and a complete address. If a parcel cannot be delivered because the customer is unavailable, refuses the parcel, provides incorrect information, or fails to cooperate with the courier, additional delivery or return charges may apply.
Delivery time is an estimate, not a guaranteed deadline. Total Lifestyle BD is not responsible for reasonable courier delays outside our direct control, but we may assist the customer in communicating with the delivery partner.
A customer may request cancellation before the order is handed over to Steadfast. We will try to process the request, but cancellation is not guaranteed if packing or dispatch has already been completed.
Once an order has been handed over to Steadfast, the parcel is considered dispatched. If the customer cancels, refuses, or fails to receive a dispatched order, the applicable delivery or return charge under the courier process must be paid by the customer.
Repeated cancellation or refusal of confirmed orders may result in restrictions on future Cash on Delivery orders or a requirement for advance payment.
Customers should inspect the external condition of the parcel when receiving it. If the parcel appears severely damaged, opened, or tampered with, the customer should notify us promptly and, where practical, record clear photographs or video before opening.
Whether a parcel may be opened before payment depends on the delivery partner’s applicable service rules. Customers must cooperate with the courier’s lawful delivery procedure.
Eligible return or exchange requests must be submitted within 3 days of delivery. Requests may be accepted for a wrong product, damaged product, defective product, or eligible size issue, subject to inspection and the detailed requirements in our Return and Refund Policy.
Approved refunds are normally processed within 7–10 working days after the returned product is received and verified. As Cash on Delivery is currently the available payment method, an approved refund may be sent through an agreed mobile banking method. Processing time may vary if the customer provides incorrect payment details or additional verification is required.
Products showing signs of use, washing, alteration, damage caused after delivery, missing tags, missing packaging, or incomplete accessories may not qualify for return, exchange, or refund unless the problem resulted from our error or a verified manufacturing defect.
If account registration is available, you are responsible for maintaining the confidentiality of your login information and for activities conducted through your account. You must provide accurate information and promptly update information that changes.
To request deletion of an account, contact us by email using the subject line “Account Delete”. We may request reasonable verification before processing the request. Certain order, payment, fraud-prevention, tax, or legal records may be retained where required or reasonably necessary.
By providing contact information or opting in through the website, you may receive order updates, service messages, offers, promotional emails, SMS, or WhatsApp communications from Total Lifestyle BD. You may request to stop receiving promotional communications through the available unsubscribe method or by contacting us. Essential order and service messages may still be sent when necessary.
You must not use this website to:
We may suspend access, cancel orders, or take appropriate action where these rules are violated.
The website design, brand name, logo, text, graphics, product presentation, photographs owned by us, and other original content are protected by applicable intellectual property laws. You may view and use the website for personal shopping purposes only. Reproduction, modification, republication, distribution, or commercial use without prior written permission is prohibited.
Third-party trademarks, product names, images, or materials remain the property of their respective owners.
If you submit a review, photograph, comment, testimonial, or other content, you confirm that it is truthful, lawful, and does not violate another person’s rights. You grant Total Lifestyle BD permission to display, reproduce, and use that content for website, customer-service, and marketing purposes, unless otherwise agreed.
We may remove content that is abusive, irrelevant, misleading, unlawful, contains personal information, or appears to be spam. We do not promise to publish every submitted review.
Our website may use or link to third-party services, including courier services, payment providers, social platforms, analytics providers, plugins, or external websites. Their services are governed by their own terms and policies. Total Lifestyle BD is not responsible for the content, availability, security, or independent actions of a third-party website or service outside our reasonable control.
We aim to keep the website available, accurate, and secure, but we do not guarantee uninterrupted operation or that every technical error will be corrected immediately. The website and services are provided on an “as available” basis to the extent permitted by applicable law.
Total Lifestyle BD will not be responsible for indirect or consequential loss arising from website interruption, customer misuse, inaccurate information supplied by the customer, courier delays outside our direct control, or third-party services. Nothing in these Terms excludes any liability or customer right that cannot lawfully be excluded under applicable law.
Where liability is established in relation to a particular order, our liability will generally be limited to the amount paid or payable for the affected product, together with any remedy required by applicable law.
To the extent permitted by law, you agree to be responsible for loss or expense reasonably suffered by Total Lifestyle BD because of your unlawful use of the website, fraudulent order activity, violation of these Terms, or infringement of another person’s rights.
These Terms and Conditions are governed by the applicable laws of Bangladesh. If a concern arises, the customer should first contact Total Lifestyle BD so that both parties can try to resolve the matter through good-faith communication.
If a dispute cannot be resolved informally, it may be submitted to the competent courts or other lawful dispute-resolution authority in Bangladesh, subject to applicable consumer rights.
We may update these Terms and Conditions to reflect changes in our services, delivery process, payment methods, business practices, or legal requirements. The updated version will be published on this page with a revised “Last updated” date. Changes apply from the date of publication unless otherwise stated.
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A delay or failure by Total Lifestyle BD to enforce a right does not mean that the right has been waived.
For questions about these Terms and Conditions, an order, delivery, cancellation, or account request, contact Total Lifestyle BD through the following official details:
Email: support@totallifestylebd.com
Phone: +880 1XXX-XXXXXX
WhatsApp: +880 1XXX-XXXXXX
Business Address: Your business address, Bangladesh
Website: https://totallifestylebd.com/
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