Total Lifestyle

Total Lifestyle BD

Privacy Policy

Last updated: 26 July 2026

This Privacy Policy explains how Total Lifestyle BD collects, uses, stores, shares, and protects personal information when customers browse our website, create an account, place an order, contact us, or use our services.

1. Who We Are

Total Lifestyle BD is an online fashion and lifestyle store offering products such as clothing, footwear, watches, wallets, sunglasses, and related accessories.

In this Privacy Policy, “Total Lifestyle BD,” “we,” “us,” and “our” refer to the business operating totallifestylebd.com. “Customer,” “you,” and “your” refer to website visitors, account holders, and purchasers.

2. Information We Collect

We may collect information that you provide directly and information generated when you use our website.

2.1 Information provided by you

  • Full name
  • Phone number
  • Email address
  • Delivery and billing address
  • Account login information
  • Order details, selected products, sizes, colours, and quantities
  • Customer-service messages and return or refund requests
  • Reviews, comments, photographs, or other content you submit
  • Mobile banking details provided for an approved refund

2.2 Information collected automatically

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited and actions taken on the website
  • Referral source
  • Approximate location derived from technical information
  • Cookie and analytics information
  • Website errors, security events, and performance data

We do not intentionally collect more information than is reasonably required for the purposes described in this Policy.

3. How We Use Personal Information

We may use personal information to:

  • Process, confirm, and fulfil orders
  • Coordinate delivery through Steadfast or another delivery partner
  • Communicate order, delivery, cancellation, return, exchange, and refund updates
  • Verify customer identity and order information
  • Provide customer support
  • Manage user accounts
  • Prevent fraudulent orders, abuse, and security incidents
  • Improve website usability, product selection, and customer experience
  • Maintain internal business, accounting, and operational records
  • Send promotional email, SMS, or WhatsApp messages where permitted
  • Comply with legal, regulatory, tax, or dispute-resolution requirements

4. Legal and Business Grounds for Processing

We process personal information where it is reasonably necessary to:

  • Complete a customer order or provide a requested service
  • Take steps requested by a customer before confirming an order
  • Meet legal and regulatory obligations
  • Protect our legitimate business interests, including fraud prevention, account security, website improvement, and record keeping
  • Send marketing communications where the customer has consented or where otherwise permitted

5. Cash on Delivery and Refund Information

Total Lifestyle BD currently accepts Cash on Delivery.

Because customers normally pay the courier at delivery, we do not collect card information through the website at this time.

When an approved refund is required, we may request a valid mobile banking number and account information. This information is used only to verify and complete the refund and to maintain necessary transaction records.

If online payment methods are introduced in the future, payments may be processed by a third-party payment gateway or mobile financial service provider. Such providers may process payment information under their own privacy policies and security procedures.

6. How We Share Information

We do not sell or rent customer personal information.

We may share limited information with trusted service providers only where necessary for business operations, including:

  • Steadfast or another delivery partner: To arrange shipment, contact the recipient, deliver the parcel, handle unsuccessful delivery, and manage returns.
  • Payment or mobile banking providers: To process future online payments or approved refunds.
  • Website hosting, technical, security, and analytics providers: To operate, protect, maintain, and improve the website.
  • Customer communication services: To send order updates, SMS, email, or WhatsApp messages.
  • Professional advisers or authorities: Where reasonably necessary for legal compliance, fraud prevention, dispute resolution, or enforcement of our rights.

Service providers are expected to use information only for the service they provide and to protect it appropriately.

7. Steadfast Delivery Data

To deliver an order, we may provide Steadfast with information such as:

  • Customer name
  • Phone number
  • Delivery address
  • Cash on Delivery amount
  • Parcel and delivery instructions

Steadfast may contact the customer directly for delivery coordination. Its handling of information may also be subject to its own policies and operational procedures.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember cart contents and preferences
  • Support account login and security
  • Understand website traffic and visitor behaviour
  • Measure performance and identify technical issues
  • Support advertising or marketing where enabled

You may manage or block cookies through your browser settings. Some website features may not work properly if essential cookies are disabled.

9. Analytics and Third-Party Tools

We may use analytics, advertising, social media, website plugins, and other third-party tools. These services may collect technical information through cookies or similar technologies.

Third-party services operate under their own terms and privacy policies. Total Lifestyle BD is not responsible for the independent privacy practices of services outside our control.

10. Promotional Communications

Customers may receive promotional emails, SMS messages, WhatsApp messages, offers, product announcements, or campaign updates where they have subscribed, opted in, or where such communication is otherwise permitted.

You may request to stop promotional communications by:

  • Using an available unsubscribe option
  • Replying with a reasonable opt-out request
  • Contacting Total Lifestyle BD through an official support channel

Even after opting out of marketing, we may still send essential messages about active orders, deliveries, security, account changes, refunds, or customer-service requests.

11. Account Information and Account Deletion

Customers are responsible for keeping account information accurate and protecting login credentials.

To request account deletion, email Total Lifestyle BD using the subject line:

Account Delete

We may request reasonable verification before deleting the account to prevent unauthorized requests.

Account deletion does not necessarily require immediate deletion of every associated record. We may retain information reasonably required for completed orders, refunds, fraud prevention, accounting, tax, legal claims, or compliance obligations.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

  • Completing and recording orders
  • Managing returns, exchanges, and refunds
  • Providing customer support
  • Preventing fraud and abuse
  • Maintaining accounting and business records
  • Resolving complaints and disputes
  • Meeting applicable legal requirements

Retention periods may differ depending on the type of information and the reason it is held.

13. Data Security

We use reasonable administrative, technical, and operational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, or storage system can be guaranteed to be completely secure. Customers should also protect their passwords, devices, and communication accounts.

If you suspect unauthorized access to your Total Lifestyle BD account, contact us promptly.

14. Customer Rights and Requests

Subject to applicable law and reasonable verification, customers may request to:

  • Access personal information held about them
  • Correct inaccurate or incomplete information
  • Update account or contact details
  • Delete an account
  • Withdraw marketing consent
  • Ask questions about how information is used

Some requests may be limited where information must be retained for an active order, dispute, fraud investigation, legal obligation, or legitimate business record.

15. Children's Privacy

Our website is intended for general shopping and is not designed to knowingly collect personal information from young children.

Where a customer is not legally able to enter into a purchase agreement independently, an order should be placed with the permission and involvement of a parent or legal guardian.

If a parent or guardian believes that a child has provided personal information without appropriate permission, they should contact us.

16. External Links

The website may contain links to social media platforms, courier services, payment providers, or other external websites.

We are not responsible for the content, security, availability, or privacy practices of third-party websites. Customers should review the relevant third-party policy before providing information to them.

17. Business Transfer

If Total Lifestyle BD is reorganized, merged, sold, or transferred, relevant customer information may be transferred as part of the business, subject to appropriate confidentiality and applicable legal requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, delivery process, payment methods, technology, service providers, or applicable requirements.

The revised Policy will be published on this page with an updated effective date. Customers should review this page periodically.

19. Governing Law

This Privacy Policy is governed by the applicable laws of Bangladesh.

Privacy complaints should first be submitted to Total Lifestyle BD so that we can review and respond in good faith. Customers may also use any rights or complaint process available under applicable law.

20. Contact Us

For privacy questions, correction requests, marketing opt-outs, or account deletion requests, contact us through the following official details:

Email: support@totallifestylebd.com

Phone: +880 1XXX-XXXXXX

WhatsApp: +880 1XXX-XXXXXX

Business Address: Your business address, Bangladesh

Website: https://totallifestylebd.com/

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