Total Lifestyle BD
Last updated: 26 July 2026
This policy explains when a product may be returned or exchanged, who bears the delivery cost, and how approved refunds are processed by Total Lifestyle BD.
This Return, Exchange and Refund Policy applies to eligible products purchased directly from the Total Lifestyle BD website or through an official Total Lifestyle BD sales channel.
By placing an order, the customer agrees to follow the conditions, time limits, verification requirements and delivery-charge responsibilities stated in this policy.
A return or exchange request must be submitted within 3 days from the date the product is delivered.
Requests submitted after this period may be declined unless the customer can show that the issue resulted from a verified manufacturing defect or an error by Total Lifestyle BD.
The request date is the date on which the customer first contacts Total Lifestyle BD through an official support channel with sufficient order and issue details.
A product may qualify for return or exchange where:
All requests remain subject to inspection, stock availability and verification by Total Lifestyle BD.
A product may not qualify where:
To be considered for a return or exchange, the product should generally be:
For hygiene and customer-safety reasons, products that show signs of use may be refused even if the request was submitted within 3 days.
Size exchange may be available where the requested replacement size is in stock and the product meets all return-condition requirements.
If the delivered size is different from the size confirmed in the order, Total Lifestyle BD will bear the reasonable return and replacement delivery cost after verification.
If the customer selected or confirmed the wrong size, the customer must bear both:
An exchange cannot be guaranteed where the requested size is unavailable. In such a case, Total Lifestyle BD may offer another available size, another eligible product, store credit where available, or an approved refund depending on the circumstances.
Customers should contact Total Lifestyle BD as soon as possible if a product is damaged, defective or incorrect.
The customer may be asked to provide:
After verification, Total Lifestyle BD may offer a replacement, exchange, repair where appropriate, or refund.
Where the issue resulted from a verified mistake by Total Lifestyle BD, Total Lifestyle BD will bear the reasonable return and replacement delivery cost.
Product photographs and descriptions are prepared as accurately as reasonably possible. However, minor differences may occur because of screen settings, lighting, product batches, fabric characteristics, materials or manual measurements.
Minor differences in colour, texture, finishing, stitching, packaging or measurement that do not materially affect normal use will not automatically be treated as damage or a defect.
| Wrong product delivered | Total Lifestyle BD bears the reasonable return and replacement delivery cost after verification. |
|---|---|
| Damaged or defective product | Total Lifestyle BD bears the reasonable return and replacement delivery cost after verification. |
| Wrong size delivered by us | Total Lifestyle BD bears the reasonable return and replacement delivery cost. |
| Wrong size selected by customer | The customer bears both the return and replacement delivery charges. |
| Customer-caused damage or ineligible return | The customer bears all applicable delivery charges, and the request may be declined. |
Delivery charges may vary according to destination, parcel size, courier charges and operational circumstances.
To request a return, exchange or refund, the customer should contact Total Lifestyle BD and provide:
Customers should not send a product back without receiving return instructions from Total Lifestyle BD. An unauthorized return may be delayed, refused or lost in transit.
Once a request is approved, Total Lifestyle BD will provide instructions regarding the return method, courier arrangement and destination.
The customer must:
Total Lifestyle BD is not responsible for a product returned to an incorrect address or through an unauthorized method without prior approval.
Returned products are inspected after they are received by Total Lifestyle BD.
The inspection may consider:
A return, exchange or refund is not considered approved until inspection and verification are complete.
Exchanges depend on product and size availability at the time the returned product is approved.
If the same product or requested size is unavailable, Total Lifestyle BD may offer:
A refund may be approved where:
Refunds are not automatic and must be approved after review of the order, evidence and returned product where applicable.
Total Lifestyle BD currently accepts Cash on Delivery only. Therefore, an approved refund will normally be sent through an agreed mobile banking method.
The customer may be required to provide:
The customer is responsible for providing accurate refund information. Total Lifestyle BD will not be responsible for a refund sent to an incorrect account where the incorrect information was provided by the customer.
If online payments are introduced in the future, an approved refund may be returned through the original payment method or through an agreed mobile banking method.
Approved refunds are normally processed within 7–10 working days after the returned product is received, inspected and approved.
The processing period does not normally include:
Where the return results from a verified mistake by Total Lifestyle BD, applicable reasonable delivery costs will be handled by Total Lifestyle BD.
Where the return or exchange results from customer error, including selection of the wrong size, original and additional delivery charges may be non-refundable and payable by the customer.
Any discount, coupon or promotional adjustment applied to the order will be considered when calculating the final refund amount.
A customer may request cancellation before the order is handed over to Steadfast. Cancellation cannot be guaranteed once processing or dispatch has started.
After the parcel has been handed over to Steadfast, the order is considered dispatched.
If the customer cancels, refuses or fails to receive the parcel after dispatch, the customer must pay the applicable delivery or return charge according to the courier process.
Repeated refusal or cancellation of confirmed Cash on Delivery orders may result in advance-payment requirements, Cash on Delivery restrictions, future order cancellation or account limitations.
Customers should inspect the external parcel condition at delivery. If the parcel appears severely damaged, opened or tampered with, the customer should contact Total Lifestyle BD promptly.
Where reasonably possible, customers should record a clear unboxing video showing:
Lack of video evidence does not automatically cancel every claim, but sufficient proof may be required where the issue cannot otherwise be verified.
Total Lifestyle BD currently uses Steadfast as its primary delivery partner and may use another courier where operationally necessary.
Courier delivery timelines, delivery attempts, parcel-handling procedures and service coverage may be governed by the courier’s applicable operational rules.
Total Lifestyle BD will reasonably assist customers with courier-related issues but is not responsible for delays or interruptions outside its direct control.
Total Lifestyle BD may decline a request, restrict an account or take other reasonable action where there is evidence of:
Nothing in this policy is intended to remove or limit any customer right that cannot legally be excluded under the applicable laws of Bangladesh.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Total Lifestyle BD may update this policy to reflect changes in products, delivery procedures, payment methods, return processes, business operations or applicable legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
For return, exchange, refund or cancellation support, contact Total Lifestyle BD using the official details below:
Email: support@totallifestylebd.com
Phone: +880 1XXX-XXXXXX
WhatsApp: +880 1XXX-XXXXXX
Business Address: Your business address, Bangladesh
Website: https://totallifestylebd.com/
Welcome to Total Lifestyle
Sign in to access your account and continue where you left off.
Welcome to Total Lifestyle
Create your account to access everything you need.
