Total Lifestyle

Total Lifestyle BD

Frequently Asked Questions

Last updated: 26 July 2026

Find answers about ordering, payment, Steadfast delivery, cancellation, size exchanges, returns and refunds. Click any question to open or close the answer.

Orders

Common questions about placing, confirming and changing an order.

Select your preferred product, size, colour and quantity, then complete checkout using your correct name, phone number and delivery address. We may contact you to confirm the order.

An account may not always be required. You can place an order through the available checkout process, provided that all required customer and delivery information is accurate.

After receiving your order, Total Lifestyle BD may confirm it through phone, SMS, WhatsApp, email or another available official communication method.

Contact us as soon as possible. We may update the order if it has not yet been packed or handed over to Steadfast. Changes cannot be guaranteed after dispatch.

Yes. An order may be cancelled if the product is unavailable, customer information cannot be verified, the delivery address is unsupported, an obvious pricing error occurs, or suspicious or abusive activity is detected.

We will try to contact you and may offer a suitable alternative, an updated delivery arrangement, or cancellation of the unavailable item.

Payment

Current payment options and possible future online payment support.

Total Lifestyle BD currently accepts Cash on Delivery only.
Not at present. If mobile banking or another online payment option is introduced later, the official payment instructions will be shown on our website or shared through an official Total Lifestyle BD channel.
No. Never send money, OTPs, PINs or account credentials to an unverified person or number. Confirm any payment request through an official Total Lifestyle BD contact method.

Delivery

Delivery service, charges and estimated timelines.

Orders are normally delivered through Steadfast. Another courier may be used where operationally necessary.
  • Inside Dhaka: ৳70
  • Outside Dhaka: ৳130
Delivery follows Steadfast’s standard estimated timeline. The actual time may vary depending on location, public holidays, weather, courier workload, transportation disruption or customer availability.
Exact-time delivery is not guaranteed. The courier may contact you before delivery, and you should coordinate with the delivery representative where possible.
Contact Total Lifestyle BD with your order details. We may check the parcel status and assist you in communicating with Steadfast.
The courier may make another attempt according to its operational rules. Additional delivery or return charges may apply if the parcel cannot be delivered because you are unavailable or unreachable.
This depends on Steadfast’s applicable delivery rules and the service used for your parcel. Please cooperate with the courier’s lawful delivery procedure.

Cancellation

Rules for cancelling before and after dispatch.

You may request cancellation before the parcel is handed over to Steadfast. Contact us immediately, as cancellation cannot be guaranteed once processing or dispatch has started.
If the parcel has already been handed over to Steadfast, you must pay the applicable delivery or return charge according to the courier process.
You may be required to pay the applicable courier charge. Repeated refusal or non-receipt of confirmed orders may result in Cash on Delivery restrictions, advance payment requirements or order cancellation.

Returns and Exchanges

Eligibility, timing and delivery-charge responsibility.

You must submit an eligible return or exchange request within 3 days of delivery.
A request may be accepted for:
  • Wrong product delivered
  • Damaged product
  • Defective product
  • Eligible size issue
Yes, subject to product availability and inspection. If you selected the wrong size, you must pay both the return delivery charge and the replacement delivery charge.
If the issue was caused by Total Lifestyle BD, such as a wrong, damaged or verified defective product, we will bear the reasonable return and replacement delivery cost.
Change-of-mind returns are not listed as a standard eligible reason. Contact us promptly, but acceptance will depend on the product condition and our review.
The product should be unused, unwashed, unaltered and undamaged after delivery, with its original tags, packaging, accessories and included items. Proof of purchase may be required.
Clear photographs or video may be required to verify a wrong, damaged, defective or missing-product claim. Recording the parcel before and during opening can help us review the issue fairly.
Normally, no. Products that have been used beyond reasonable inspection, washed, altered, repaired or damaged after delivery are not eligible unless an applicable legal right requires otherwise.
We may offer another available size or item, store-supported alternative, or an eligible refund after reviewing and approving the return.

Refunds

Refund eligibility, method and processing time.

Yes. Refunds are available for eligible return requests that have been received, inspected and approved by Total Lifestyle BD.
An approved refund is normally processed within 7–10 working days after the returned product is received, inspected and approved.
As Cash on Delivery is currently used, an approved refund may be sent through an agreed mobile banking method. You must provide accurate account information.
The original delivery charge may be non-refundable where the return resulted from customer error or customer decision. If the issue was caused by Total Lifestyle BD, the applicable delivery cost will be handled according to our Return and Refund Policy.
A refund may be delayed if the returned product has not arrived, inspection is incomplete, incorrect mobile banking information was provided, additional verification is needed, or a financial service interruption occurs.

Products and Sizing

Product appearance, measurements and availability.

We try to display colours accurately, but minor differences may occur because of photography lighting, screen settings, material characteristics or product batches.
Review the product’s available size information and compare it with your measurements before ordering. Contact us before placing the order if you need help selecting a size.
No. Stock can change without notice. Adding a product to your cart does not reserve it, and order confirmation remains subject to availability.
Yes. Product prices, delivery charges, discounts and campaign conditions may change. The applicable amount will normally be the amount shown when your order is confirmed, except in cases of an obvious technical or pricing error.

Account and Privacy

Account deletion, personal data and promotional messages.

Email Total Lifestyle BD using the subject line Account Delete. We may request reasonable information to verify your identity and account ownership.
The customer-facing account may be deleted or deactivated, but certain order, refund, accounting, fraud-prevention, dispute or legal records may be retained where reasonably necessary or legally required.
No. Total Lifestyle BD does not sell or rent customer personal information.
Limited information may be shared with service providers such as Steadfast, future payment providers, website hosting, security, analytics and communication services when reasonably necessary to operate the business or complete your order.
You may receive promotional email, SMS or WhatsApp messages where you have opted in or where such communication is otherwise permitted. You may request to stop promotional messages at any time.

Contact and Support

Use the official email, phone, WhatsApp or website contact information listed below. Replace the demo details with the official business information before publishing this page.

Email: support@totallifestylebd.com

Phone: +880 1XXX-XXXXXX

WhatsApp: +880 1XXX-XXXXXX

Business Address: Your business address, Bangladesh

Website: https://totallifestylebd.com/

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